We do NOT issue refunds. All sales are final.

Unfortunately, we cannot please everyone, but we will try our hardest to make it right. We would love a chance to help you find a scent you will absolutely love. 

To be eligible for a store credit, your item must be in its original packaging, unopened, unused and in the same condition that you received it. 

Damages and issues

Please inspect your order upon delivery and contact us immediately within 48 hours of package being delivered from carrier.  We will not offer a store credit for any order if proof of damage is not shown. Please include photos in your email we will not be able to proceed to the next steps without them. DO NOT THROW PRODUCT AWAY BEFORE GETTING IN CONTACT WITH US. 

Finally, you must be willing to ship the item(s) back to us if asked.  You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you. We will also advise you of the approval or rejection of your store credit. 

We reserve the right to reject store credits that do not comply with the conditions stated above. Please contact us if you have any questions or problems.

Missing Order

All of our products are carefully inspected before they are shipped. But sometimes mistakes can happen. If there are items missing from your order, please contact us immediately with your order number. Once we've determined that we did not pack the item, we will immediately ship out the missing merchandise at no extra cost to you.

IF YOUR ORDER SHOWS DELIVERED BY CARRIER (USPS, UPS, FEDEX, ETC) PLEASE CONTACT THE CARRIER TO FILE A CLAIM. Once products are shipped and delivered, we are no longer responsible for lost or stolen packages. 

Orders cannot be canceled once the order has been processed.
To start the store credit process, you can contact us at h3designs22@gmail.com